Frequently Asked Questions

AssetTrack Pro is a comprehensive web-based asset management platform designed specifically for organizations in Uganda. It helps you track, manage, and report on all your physical and digital assets — from laptops and furniture to vehicles and software licenses.

AssetTrack Pro is built for NGOs, government agencies, schools, universities, SMEs, and corporations operating in Uganda. Any organization that needs to track and manage assets can benefit from our platform.

Yes! AssetTrack Pro is fully responsive and works on any device — desktop, tablet, or mobile phone. You can access the system from any modern web browser.

You can track any type of asset — IT equipment (laptops, desktops, servers, printers), office furniture, vehicles, networking equipment, software licenses, and more. The system supports custom categories and subcategories.

Yes, AssetTrack Pro can generate QR codes for each asset, making it easy to scan and look up asset details using a mobile device. This feature is available on Pro and Enterprise plans.

Absolutely. AssetTrack Pro supports bulk import of assets and users via Excel/CSV templates. You can download a template, fill it with your data, and upload it directly into the system.

You can create maintenance schedules tied to Uganda's financial year (July–June). The system supports work orders, cost tracking (labour, materials, transport), and SLA monitoring. You'll receive notifications for upcoming and overdue maintenance tasks.

Yes, all plans come with a 14-day free trial. No credit card required. You can explore all features during the trial period.

We accept Mobile Money (MTN, Airtel), bank transfers (UGX accounts), and international credit/debit cards (Visa, Mastercard). All prices are in UGX.

Yes, we offer special pricing for registered non-profit organizations and government agencies. Contact our sales team for a custom quote.

Yes. AssetTrack Pro uses industry-standard security measures including CSRF protection, XSS prevention, role-based access control, input validation, and secure file uploads. All data is transmitted over HTTPS.

Yes, you can export all your data at any time in Excel, CSV, or PDF format. Your data belongs to you, and you can download it whenever you need.

Yes, on-premise deployment is available for Enterprise plan customers. Contact our team for more details about self-hosted options.